Finding a trusted leak detection partner is no mean feat. As well as seeking expert advice underpinned by extensive experience, property owners, facilities managers and site supervisors need to ensure their partner is the right cultural fit for their requirements. With budgets tightening by the day, it’s critical to consider cost in the conversation too.

Here are some of the key things to look out for, to make your water leak detection journey as seamless and effective as possible…

A deep understanding of the subject 

Information housed on online search engines is growing in detail every day. As such, the possibility of finding ‘quick win’ answers online to topics like ‘how to locate’ and ‘how to prevent’ a water leak is very real. But what’s to say the answer they find via sources like Wikipedia and Google are accurate? With such a complex topic, individuals need access to a source they can truly rely on and trust.

Knowing and understanding the nuances of water leaks — including where they’re most likely to occur within different properties and sites, which products and systems are most prone to risk, what the damage implications are, different regulatory and compliance requirements, and more — specialists can help remove the headache and ensure the right solutions are in place to mitigate risks.

Experience in your respective field 

Whether it’s a single-occupancy residential building, multi-dwelling unit (MDU) with hundreds of tenants, a commercial office space, retail complex, construction site, or anything in between, the requirements of different locations will differ drastically. That’s why it’s important that any water leak detection partner understands the nuances of the brief, and can take a holistic view of the project to diagnose a solution accordingly. 

A varied product portfolio

There is no ‘one-size-fits-all’ solution when it comes to water leak detection. That’s why it’s important to find a partner with a varied product portfolio — and partner network — allowing you to find the perfect solution for your specific needs. For example, some technology may be best suited to finding leaks in underground pipes, while others may focus on detecting leaks in buildings. Plus, it’s important to consider that different clients will have varying water volumes, flow levels, times of occupancy, and so on, too.

Products should be able to be tailored to these conditions and offer protection no matter the size or complexity of your infrastructure. This  ensures you get the most accurate and effective detection possible — keeping time, budgets, and resources in sharp focus.

A steadfast reputation 

Offering a sign of reliability and trustworthiness, a good reputation is essential for any water leak detection partner. When you are choosing a specialist, you want to be sure that who you are working with has a history of providing quality products and service delivery.

A good reputation can be built over time, through consistent interactions and positive customer experiences. If you see that an organisation has an excellent variety of case studies and testimonials to back up their offering, and potentially even awards recognition or involvement in wider industry discussions, this is an indication that they are doing things right. Always do your due diligence, and don’t let the retailer pay their own lip service.

Compliance with industry standards

Offering strict guidelines for the design, manufacture and testing of leak detection products, industry standards help organisations demonstrate that their products meet the highest quality standards. Those who utilise them can, in turn, demonstrate compliance to bolster their own insurance policies and reputational feats.

Two of the most important in our space are CIREG and BREEAM — which set out requirements for leak detection in water mains and environmental performance of buildings, respectively. Here at Waterguard, we’re proud to operate with both of these standards front and centre.

Customer-centric support

Disaster can strike at any time. That’s why it’s important to have a partner that won’t leave you in the lurch when you need them most. Having the flexibility to meet your needs as they evolve, making an effort to truly understand your unique requirements, and being responsive when there’s an issue that needs rectifying all underpin exactly what it means to be customer-centric.

They shouldn’t expect you to know what you’re doing straight away either. Upon installing and commissioning your new system, the right professional will ensure you’re au fait with the working of the product, and understand what’s needed to use and maintain it for maximum ROI. Not only that, but they’ll be on hand to offer guidance further down the line too, as new users and requirements are introduced.

Passion for the cause

If the person designing and installing the water leak detection technology can’t get behind it and talk with conviction, how can you expect them to help get your company’s stakeholders on board too? It’s not always easy to demonstrate the need for a product with the C-suite, particularly with budgets continuing to tighten, which is why having a knowledgeable professional on hand to answer any pressing questions with passion is a must.

Commitment to innovation

Innovation never stands still, so continuous product development with eyes on the latest technology, customer requirements, and industry standards is of the utmost importance — ensuring you’re always compliant, protected, and receiving the most bang for your buck. To supercharge this endeavour, don’t be afraid to ask about their research and development pipeline, look for a partner who is a member of a reputable industry organisation, and regularly check sector publications to catch insight on the latest trends.

Just remember that bringing out new product iterations won’t happen overnight, so be open and transparent with your retailer if you think there’s something they could do better, rather than jumping to conclusions.

A fair pricing structure 

Finally, don’t be overcharged for products or services. Always ask about a company’s pricing structure upfront, read their terms and conditions to avoid getting caught out with clauses penned in the smallprint, and scour the market for quotes from different leak detection specialists too. Cheapest doesn’t always mean best though, so always bear this in mind and use it as a benchmark in addition to other criteria. 

If you want to see if Waterguard is the right leak detection partner for you, get in touch today to kickstart the conversation.